You know you’re doing good work. Great work, in fact.
Your customers are always telling you how thrilled they are with your schtuff — usually in a quick conversation over the phone, a high-five tweet, or even a throwaway line in an email.
But even with all that validation pouring your way, the official PRAISE section of your website is looking a little … skimpy.
So, what’s the solution? Fire off an email to your top 10 favorite clients, and say, “Can you write me a testimonial, pweeeease?”
I’d say: probably not.
Asking someone to write you a testimonial instantly makes them … nervous.
Here’s what’s running through your client’s head, even if they don’t realize it:
What should I say? How should I say it? Which part of your work, specifically, should I talk about? What if I sound dumb? I’m not sure how much I want to reveal, about my own story … Ugh. This is hard. Ooh, look — new season of Mad Men, now available on Netflix!
And in the midst of all this anxiety, they’ll put it off … and put it off … until both of you have forgotten you ever asked for a simple little testimonial, in the first place.
So don’t ask for a “testimonial.” Ask for something … else. Something that doesn’t knot your client into a yarn-ball of stress.
Here’s what you CAN do, instead:
Step 1. Ask for feedback
Instead of asking for a testimonial, send over a few questions that your client can respond to without having to think too hard.
Here’s the note that I use for people who work with me, privately:
Thank you for a sizzling session! I hope you’re feeling inspired + motivated to put these strategies into motion. I’d love to hear how everything worked out for you.
Please answer these 3 quickie questions about your experience and send ‘em back whenever you’re ready.
1. What inspired you to book a session with me?
2. What was the single most EXCITING moment of your experience?
3. What kinds of opportunities do you see for yourself over the next 6 months? How about the next 2 years?
Step 2. Got your feedback? Remix their words into a testimonial.
Take the “highlights” from your client’s feedback and twirl them into a shorter, tighter testimonial. One with a narrative arc — a beginning, a middle and an end — to demonstrate the Before + After effect of your work. (“First, I was like this … then THIS happened … and now, my life is like THIS!”)
Then, blast back a quick THANK YOU note — and ask for their permission to post the testimonial you’ve edited together:
Something like this:
Wanted to send you a great big THANK YOU for your amazing words. Would it be OK if I edited your feedback into a testimonial and posted it on my site along with your name, website link, and your headshot?
Check out my remixed feedback below and feel free to tweak what I wrote.
And if you’re down with me using this, send along your headshot so everyone can see your gorgeous mug next to your delightful words! 🙂
{remixed testimonial goes here}
Two steps — asking for feedback + remixing — and that’s it!
If you really want to juice it up, follow-up with a handwritten thank you note, or offer an enticing “reward” in exchange for a few minutes of their time, completing those feedback questions. (Like a $10 Starbucks gift card to feed their latte addiction. Or a cupcake. I’d do just about anything for a cupcake.)